Your employer has informed you that your pay slips are now digitized on My Arkevia, but you have never accessed this space. The digital vault provided by Cegedim SRH centralizes pay slips, contracts, and HR documents in a secure environment. However, you need to successfully connect, especially the first time, when the login details are not always clear.
Distinguishing the real My Arkevia portal from misleading pages
Before even entering a password, the first trap lies in the address bar. Several employees are still trying to connect via “arkevia.com,” but this domain does not correspond to the public login portal. The official address is www.myarkevia.com, and any other URL should raise suspicion.
Why does this detail matter so much? Because pages imitating the brand circulate online. They replicate the appearance of the site to capture your login details. Typing the address directly into the browser, without going through a search engine, remains the most reliable reflex.
A guide detailing how to connect to My Arkevia can help you verify each step if you have doubts about the displayed page. Remember that the padlock in the address bar (HTTPS protocol) is not enough to guarantee authenticity: a fraudulent site can also have one. Only the exact domain name is authoritative.
Secret code and first activation of your digital vault
The initial connection to My Arkevia does not work like a typical site where you freely choose a username. Your employer generates a one-time secret code, provided either at the bottom of your paper pay slip or in a welcome letter or email.
This code is exclusively for creating your account. It does not replace the password you will set later. Here is the concrete sequence:
- Go to www.myarkevia.com and choose the first connection or account activation option.
- Enter the secret code provided by your HR department, along with the requested identification information (name, employee number, or professional email address depending on your company’s setup).
- Create a personal password, distinct from any other password you use, and then confirm it.
Once this step is completed, the secret code becomes invalid. If you never received it or if it has expired, only your HR department can issue a new one. The platform’s technical support does not have control over this operation.
Forgotten password after activation
You have already activated your account, but the password escapes you? The login page offers a reset link. An email containing a temporary link is sent to the address associated with the account. Check your spam folder if nothing arrives in your main inbox.
Change your password from a reliable network, not from a public Wi-Fi. The new password takes effect immediately.
White screen or session interrupted on My Arkevia
You entered the correct login details, the page loads, and then nothing: white screen or return to the login page. This type of blockage does not necessarily stem from your login details.
Three technical causes frequently arise:
- JavaScript disabled in the browser. My Arkevia requires active scripts to display the interface. Check your browser settings or temporarily disable extensions that block scripts (like NoScript or uBlock in strict mode).
- Cookies denied or automatically deleted. The session relies on a login cookie. If your browser purges cookies upon closing, the session expires instantly.
- Outdated browser. Very old versions of Internet Explorer or mobile Safari do not always handle the recent security protocols used by the platform.
In most cases, clearing the browser cache and trying again in private browsing is enough to identify if the problem stems from local configuration. If the issue persists, test from another device before contacting support.
Two-factor authentication on My Arkevia in 2026
Recent sources mention a deployment of two-factor authentication (2FA) planned for summer 2026. The principle: after entering your password, a temporary code is sent to you via SMS or generated by an authentication app on your phone.
This additional layer of security changes the login routine. Your phone number must be up to date in your profile to receive the code. An unreported number change will block access to the vault.
What to do if you change your phone
If you use an authentication app (like Google Authenticator or Microsoft Authenticator), transferring to a new device does not happen automatically. Be sure to export your accounts before resetting the old phone, or contact your HR department to request a reset of the second factor.
This point of caution is worth noting: information about the generalization of 2FA remains to be confirmed with the official documentation from Cegedim. Keep an eye on your company’s internal communications for the exact timeline.
Security of your My Arkevia employee space on a daily basis
The vault keeps your documents for several decades. This duration implies that your account will remain active long after a potential change of employer. The employee space belongs to you, even if you leave the company that opened it.
Some reflexes can sustainably protect this access. Use a password of at least twelve characters, combining letters, numbers, and symbols. Do not reuse it on other sites. Update your contact email address as soon as it changes, to avoid losing the ability to reset your login details.
The platform complies with GDPR, meaning that your personal data and pay slips are encrypted and accessible only by you. Your employer uploads the documents but cannot view those you store yourself.
A digital vault only serves its purpose if you can access it when you need it. Keeping your contact information up to date and checking your connection once a quarter is enough to avoid most of the blockages described above.
